EXPERIENCE​

• 2025 — Present Customer Success Specialist — Front Logix
  Provided end-to-end customer support, assisting new and existing customers with orders and product inquiries. Communicated with customers and vendors in English and Spanish, ensuring clear and timely support Managed eBay and Amazon marketplace orders, including order processing and issue resolution Handled refunds, returns, and payment-related inquiries in line with company and marketplace policies

• 2024 — One-time project Quality Assurance Manual Testing — Virgin UAE
  Documented, implemented, monitored and enforced all test processes.
  Improved test reporting, standards and transparency on test results.
  Reported bugs and errors to development teams.

• 2022 — Present Freelance Graphic Designer
  Expanded client base by delivering high-quality social media posts, flyers, invitations, logos, business cards, and planners. Improved design efficiency, consistently meeting tight deadlines while maintaining creativity and quality. Developed unique brand identities for multiple clients, enhancing their market visibility and engagement.
   

• 2022 — 2024 IT Helpdesk Specialist — Qinshift 
  Enhanced user management by efficiently creating and modifying Active Directory accounts.
  Improved system stability by analyzing root causes and resolving Level 1 and Level 2 malfunctions within SLA timelines.
  Developed and implemented a support plan, prioritizing and resolving issues to minimize production impact.​​

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• 2021 – 2022 Project Coordinator and CRM Manager — The Network Control Group
  Coordinated engineering team schedules, optimizing resource allocation.
  Planned and tracked projects, ensuring timely and budget-compliant delivery.
  Trained new employees and team members on CRM use, enhancing system effectiveness.
  Ensured accurate and up-to-date customer data in the CRM, maintaining data integrity.

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• 2020 – 2021 Customer Support Agent — The Network Control Group
  Implemented CRM platform from scratch, improving support ticket management.
  Assigned tickets and scheduled engineers, enhancing workflow efficiency.
  Trained new employees, ensuring a competent and knowledgeable support team.

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• 2019 – 2020 Spanish Speaking Live Production Analyst — Keemotion
  Streamlined live production workflows, reducing downtime.
  Improved quality control measures, enhancing broadcast accuracy.
  Remotely configured new arenas through Linux, ensuring seamless setup new arenas through Linux, ensuring seamless setup.​​